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WebMind, Inc.'s
approach to AI that engenders real semantic understanding will
enable it to extend information retrieval into business intelligence
markets (e.g., information creation, analysis and decision support)
as well as those demanding human communication and interaction
(customer relationship management, help desk, etc.).
As IDC, a leading research firm, has observed, a big part of the
net's near-term future is platform-independent 'smart content' that
informs all business and consumer processes. This will only grow in
importance with the explosive growth of delivery mechanisms (e.g.
wireless, PC, Internet appliance.) Hoping to catch this wave, many
current firms are marking digital data with XML, thus embedding
knowledge in text in a simple, pragmatic way. But XML, like
relational databases, is just a general framework for structuring
knowledge; it doesn't in itself impart any meaningful structure to
data. It's only as useful as the humans who've spent their time
figuring out how to apply it in each particular case. Webmind
understands the content of text files and databases, and outputs
this knowledge into XML files or databases, or uses this knowledge
to provide information services or answer human questions directly.
Furthermore, as time goes on, it evolves more and more meaningful
understandings of the data i t digests. What makes content smart is
not XML or any other representational formalism, it's the fact that
the content has been processed and structured by a mind human or
WebMind.
Similarly, the current information retrieval space is dominated
by simplistic statistics-based tools which simulate text
understanding. The performance of these systems, though good
compared to standard key word search engines and SQL database
queries, remains well below the standard necessary to adequately
mediate information transfer in the transactions-based Internet
economy of the near future. For example, many billions of dollars
have already been lost due to the failure of technology to
adequately deliver the information that secures and supports
web-based transactions . With the Gartner Group predicting that
fully 30% of the US economy will be transacted on the Internet by
2005, the problem will worsen dramatically. For the next generation
Internet, the critical bottleneck is no longer computing power or
data transmission. It is the extraction and delivery of appropriate
data and, more importantly, the ability to infer and act on
information from both structured and unstructured data.
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